We are looking for a Regional Manager for our partner’s first international location in Baku, who will be responsible for the end-to-end commercial and operational performance of the site.

This role functions as the General Manager of the location, overseeing sales (enterprise, serviced offices, virtual offices, events), customer experience, and daily operations. The Regional Manager will manage P&L performance, pricing and campaign recommendations, broker and corporate sales network development, local procurement, SLA management, and NPS & ticketing processes — all aligned with the company’s global standards.

Key Responsibilities

Commercial & Customer Management

• Manage the full sales pipeline (lead → tour → offer → close) and maintain target conversion rates.
• Build and grow the corporate client and broker/agency ecosystem to increase annual recurring revenue.
• Develop data-driven pricing and campaign recommendations; ensure all approvals follow the company’s framework.
• Oversee flawless member onboarding/offboarding and ensure continuous improvement in NPS and feedback processes.

Operations & Service Quality

• Manage daily operations (front desk/community, hospitality, cleaning, security, technical/FM – including outsourced services) in line with SLA and SOP standards.
• Implement HSE, emergency/crisis management, and business continuity plans.
• Coordinate compliance with local regulations (labor law, permits, leasing, data protection, etc.) in collaboration with central teams.

Finance & Reporting

• Own and manage budget, revenue, and expense targets; monitor monthly P&L, cash flow, and collection performance.
• Prepare weekly funnel & NPS/ticket reports, monthly P&L summaries, and quarterly improvement reports for senior management.

Team & Leadership

• Lead, coach, and develop sales, customer experience, and operations/hospitality teams.
• Manage outsourced contracts and suppliers; monitor SLA performance and ensure corrective actions when needed.
• Build a high-performance culture and position the Baku location as a benchmark for service excellence.

Qualifications

• Bachelor’s degree in Business, Management, Marketing, or related fields
• Minimum 8–10 years of experience in service operations (preferably hospitality or coworking); pre-opening experience is a strong plus
• Proven P&L ownership, budgeting, and pricing/discount discipline (DoA)
• Strong CRM/ERP experience and analytical/reporting skills (Excel/BI)
• Excellent communication, negotiation, and problem-solving abilities
• Hands-on experience managing outsourced services and SLAs
• Languages: Native/Azerbaijani (fluent), English (advanced – written & reporting), Turkish (professional working proficiency)